Returns and refunds

At housegojaime.com, we want you to be satisfied with your purchase of men's fashion apparel. If you are not satisfied with your purchase, we are happy to offer returns and refunds. Please refer to the following policy to ensure a smooth return process.

1. Return Period
You can request a return within 30 days of receiving the item. All returned products must be unworn, unused, and in their original packaging and tags.

2. Return Process
Request a Return: Please contact our customer service team via email, stating your order number and the reason for the return.

Prepare the Return Package: After receiving confirmation of the return, please return the item along with its original packaging and accompanying documents.

Choose a Courier: You can choose any suitable courier service. Return shipping costs are borne by the customer (if not due to a quality issue).

3. Refund Processing
We will process your refund promptly after receiving the returned item and confirming its condition. Refunds will arrive within 5-7 business days after confirmation, depending on the payment method and financial institution.

4. Order Cancellation

If you wish to cancel your order before it ships, please contact us as soon as possible. If your order has already shipped, you will need to follow the return process described above.

5. Warranty and Exchange

If you receive a defective, damaged, or inconsistent product, please contact our customer service team within 7 days of receipt. We will provide a replacement, refund, or other suitable solution depending on the circumstances.

Thank you for choosing housegojaime.com. We look forward to serving you again!